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Questions & Answers



Delivery charges for orders from the Online Shop?

Praivo tries to keep the delivery costs as keen as possible for our customers as we understand getting a system isn't just a one time affair. You may look to increase the cameras or new parts as your needs change. The costs are as follows:

Next Day Delivery - £4.99
Next Day Delivery Pre 12pm - £7.99

Next Day Delivery Pre 10am - £9.99

How long will delivery take?

Deliveries can usually take around 24 hours to delivery however may take longer depending on your zone in the UK. Orders made before 4pm are dispatched the same day.

What exactly happens after ordering?

Once your order is placed, our diligent account managers will process your order. Once processed it is then handed off to our technical team to ensure the product you are receiving is 100% up to our Praivo standard. It will then be handed over to our wonderful shipping team, who will deliver your product to you in an efficient and timely manner. Tracking and shipping status will be constantly updated on your order.

How do I place an Order?

It’s very simple! Simply browse our store and add the products you require into your basket. From here you can confirm the total value of your order and choose to Checkout. From the checkout, you can enter your shipping and billing details along with your preferred payment method and the details and complete your order from there. You should receive an email from here, stating your confirmation of your Order and when your order has been dispatched. Should you have any queries, please don’t hesitate to contact our team.

How Can I Cancel Or Change My Order?

You can cancel or change your order by logging into the account and making amendments there or you can contact our team and request the amendments over the phone. We will send you an email to confirm the amendments.

How Can I Return a Product?

Orders from Praivo can benefit from a 30-day money back guarantee along with a 3-year warranty on all APro products. Cables and Connections benefit from a lifetime warranty. If you look to return a product from an order please email where they can raise an RMA.

Do You Ship Internationally?

We do. Praivo ships all over the world thanks to our logistics partner – DHL. We can provide competitive rates along with rapid transit times ensuring you receive your equipment in no time. We offer two services for Europe and the Rest of the world.


Is Buying On-Line Safe?

It is, ensuring the company is secure. At Praivo, we use cutting-edge servers with redundancies in place to ensure your data is safe and secure. Furthermore, the payments are processed by PayPal with PCI-DSS compliant servers ensuring your details are safe and secure every step of the way. You can call our sales team to confirm your web order for your satisfaction at any time.

Can I be reimbursed through the original payment method?

Yes, we can provide a complete refund to your original payment method.

Can the country receiving the shipment be different than the country of purchase?

Yes, please ensure that you provide the correct details of shipment address and billing address. We may contact you to verify details, for added security.

What Payment Methods Are Accepted?

Visa, Visa Debit, Master Card, Maestro, Diners Club, American Express, Solo, Switch, Delta, Pay Pal.


Will you restock items that are indicated "out of stock" ?

Yes, we try to do regular stock replenishment everyday which allows our critical customers to be served when they need us the most. If you choose to be notified regarding product information, you will be notified when your desired products are back in stock.

Will I receive the same product that I see in the picture?

Yes you will, from time to time products may changes as we are constantly listening to customer feedback and may make minor changes to positively contribute towards an easier installation or easy of use. However, major changes will be reflected in the images.

Who should I contact if I have any queries?

Should you have any queries, please do not hesitate to contact the team on 020 3925 3791.

How do I subscribe to the newsletter?

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